Nickel | FAQ

Wero : Send and receive money with just a phone number!

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Getting started with Nickel
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An emergency, a problem?
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Wero : Send and receive money with just a phone number!

Frequently asked questions

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How do I create my Customer Area?

How can I update my identity document?

How can I receive information on my account by SMS?

How to access my Nickel web Customer Area or Application?

How do I change my phone number?

How can I contact Customer Service?

How do you spot and report fraud?

Blocked account: why and what to do?

How do I block my card in case of fraud or loss?

How can I find my Nickel ID?

I've forgotten my password to my Customer Area: how do I find it?

How can I contest a transaction?

How to download the Nickel Application?

How can I close my Nickel account?

What are the payment and funding limits for my Nickel account?

How do I change my email address?

How long does a transfer take?

How do I replace my Nickel card?

How do I apply to reopen a Nickel account?

How do I fund my Nickel account?

Standard or instant transfer: how to do it and how much does it cost?

How do I check my account balance?

How can I change the limits on my card?

How do I cash a cheque?

How can I block an organization from debiting my account?

CAF, RSA and Pôle Emploi payment dates in 2025

How to make an international money transfer with RIA and how much does it cost?

I have forgotten my Nickel card PIN: where can I find it?

What are the conditions for opening a Nickel account?

How can I withdraw cash?