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Article updated by Peter 4 months 1 week ago - 3 min read

How can I contact Customer Service?

Our teams are at your disposal for any questions.

You can reach them : 

By phone: 

Our advisors are available Monday to Friday from 8:30am to 7pm and on Saturday from 9am to 6pm.

Call 01 76 49 00 00 and choose the option that corresponds to your request. You will be asked for your 10-digit identifier (on the back of your Nickel card) and your 6-digit password. 

Via our contact form:

You can specify your request and attach any useful document for its processing. 

On our official social networks: 

Our pages all have an official blue certification badge. To avoid fraud, do not reply to messages from pages without this blue badge.

You can reach our advisors by private message. They answer all messages sent Monday to Friday from 8:30 am to 7pm. Please be sure to indicate: your name, first name, date of birth and the subject of your request.

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