How do I replace my Nickel card?

If your card is lost or blocked, or you are a victim of fraud, first block your card.

Once your card is cancelled, you can replace it with a new Nickel Classic, My Nickel, Nickel Chrome or Nickel Metal card.

For minors, the card must be replaced by the legal representative. The minor does not have to be present.
 

I want to replace my card with a standard Nickel card:

1. Once your card is cancelled, you will automatically be sent a replacement code by SMS.
2. Then go to the Nickel Point of Sale of your choice, together with your ID and your replacement code.
3. Purchase a new Nickel card for €25 from your Nickel distributor. Nickel will refund €12.50 to your account immediately after replacing the card.
4. You will receive the new PIN for your new Nickel card by text message.
    

I want to replace my card with a My Nickel, Nickel Chrome, or Nickel Metal card:

Once your card is cancelled, you can order your new My Nickel, Nickel Chrome or Nickel Metal card directly from your Nickel Application or web Customer Area.

Your new card will be delivered directly to your home within 15 working days.