• access code
  • password
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Article updated by Marion 4 months 1 week ago - 1 min read

I've forgotten my password to my Customer Area: how do I find it?

Go to your web Customer Area or your Nickel Application 

  1. Enter your 10-digit identifier (located on the back of your Nickel card) then validate
  2. Click on "Forgot password"
  3. Enter your telephone number (the one you gave us) and your ID number
  4. Click on "Reset password"
  5. Create your new password
  6. Confirm this new password
  7. Validate by entering the code received by text message

To secure your password:  

  • Don't write it down anywhere 
  • Don't use a code that is too simple, such as your date of birth 
  • Change it regularly: to do so, go to your Nickel Customer Area or Application in the "PROFILE" tab.

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