Article updated by Marion 8 months 2 weeks ago - 1 min read

I've forgotten my password to my Customer Area: how do I find it?

Go to your web Customer Area or your Nickel Application

Enter your 10-digit identifier (located on the back of your Nickel card) then validate
Click on "Forgot password"
Enter your telephone number (the one you gave us) and your ID number
Click on "Reset password"
Create your new password
Confirm this new password
Validate by entering the code received by text message

To secure your password:

Don't write it down anywhere
Don't use a code that is too simple, such as your date of birth
Change it regularly: to do so, go to your Nickel Customer Area or Application in the "PROFILE" tab.

To follow the news of Nickel, join us on

Was this article helpful to you ?