An emergency, a problem? | FAQ

With my card

11 articles
With my account

16 articles

With my card

How do I block my card in case of fraud or loss?

294.2K

Updated by Peter 9 months ago

How do I replace my Nickel card?

156.5K

Updated by Peter 4 months 2 weeks ago

I have forgotten my Nickel card PIN: where can I find it?

65.1K

Updated by Marion 9 months ago

Why was my payment refused?

46.3K

Updated by Marion 9 months ago

My card is about to expire: how do I replace it?

39.5K

Updated by Peter 7 months 3 weeks ago

Why can I no longer withdraw cash with my card?

38.5K

Updated by Marion 1 year ago

Can I cancel a wire transfer?

32K

Updated by Marion 8 months 1 week ago

Lost or stolen card: what to do?

29.8K

Updated by Marion 4 weeks ago

What should I do if my card doesn't work?

20.8K

Updated by Marion 9 months ago

I am not satisfied and would like to make a complaint

18.8K

Updated by Peter 1 month 1 week ago

How do I track my card order?

7.5K

Updated by Marion 8 months 2 weeks ago

With my account

With my account

How to access my Nickel web Customer Area or Application?

458.7K

Updated by Peter 3 months ago

Blocked account: why and what to do?

294.6K

Updated by Marion 9 months ago

How do I apply to reopen a Nickel account?

158.7K

Updated by Peter 13 hours 10 min ago

How can I block an organization from debiting my account?

94.8K

Updated by Marion 9 months ago

What do sequestration or seizure, mean on my account?

50.3K

Updated by Marion 12 months ago

Why can I no longer withdraw cash with my card?

38.5K

Updated by Marion 1 year ago

What should I do if my account is debited twice?

30.4K

Updated by Marion 9 months ago

What are the charges if a direct debit is rejected?

22.7K

Updated by Marion 1 year ago

I am not satisfied and would like to make a complaint

18.8K

Updated by Peter 1 month 1 week ago

Why was my cash deposit refused?

16.2K

Updated by Marion 8 months 1 week ago

How do I access the Customer Area of a minor for whom I am the legal representative?

10.7K

Updated by Marion 7 months 2 weeks ago

What happens if I don't use my Nickel account?

6.5K

Updated by Marion 1 year ago

My RIB has been rejected: why?

5.4K

Updated by Marion 1 year ago

How to cancel a permanent transfer?

3.1K

Updated by Marion 3 months 4 weeks ago

How to delete a permanent transfer?

2.7K

Updated by Marion 3 months 4 weeks ago

When can the amount charged temporarily exceed the real amount?

1.4K

Updated by Marion 5 months 2 weeks ago