An emergency, a problem? | FAQ

With my card

11 articles
With my account

16 articles

With my card

How do I block my card in case of fraud or loss?

282.7K

Updated by Peter 8 months 1 week ago

How do I replace my Nickel card?

150.1K

Updated by Peter 4 months ago

I have forgotten my Nickel card PIN: where can I find it?

62.1K

Updated by Marion 8 months 2 weeks ago

Why was my payment refused?

44.6K

Updated by Marion 8 months 1 week ago

My card is about to expire: how do I replace it?

38.2K

Updated by Peter 7 months 1 week ago

Why can I no longer withdraw cash with my card?

37K

Updated by Marion 11 months 3 weeks ago

Can I cancel a wire transfer?

30.9K

Updated by Marion 7 months 3 weeks ago

Lost or stolen card: what to do?

28.6K

Updated by Marion 1 week 4 days ago

What should I do if my card doesn't work?

20K

Updated by Marion 8 months 1 week ago

I am not satisfied and would like to make a complaint

17.6K

Updated by Peter 3 weeks ago

How do I track my card order?

7.1K

Updated by Marion 7 months 4 weeks ago

With my account

With my account

How to access my Nickel web Customer Area or Application?

439.3K

Updated by Peter 2 months 2 weeks ago

Blocked account: why and what to do?

282.1K

Updated by Marion 8 months 2 weeks ago

How do I apply to reopen a Nickel account?

151.9K

Updated by Peter 4 months 3 weeks ago

How can I block an organization from debiting my account?

91.9K

Updated by Marion 8 months 2 weeks ago

What do sequestration or seizure, mean on my account?

48.6K

Updated by Marion 11 months 2 weeks ago

Why can I no longer withdraw cash with my card?

37K

Updated by Marion 11 months 3 weeks ago

What should I do if my account is debited twice?

29.3K

Updated by Marion 8 months 1 week ago

What are the charges if a direct debit is rejected?

21.9K

Updated by Marion 1 year ago

I am not satisfied and would like to make a complaint

17.6K

Updated by Peter 3 weeks ago

Why was my cash deposit refused?

15.4K

Updated by Marion 7 months 3 weeks ago

How do I access the Customer Area of a minor for whom I am the legal representative?

9.9K

Updated by Marion 6 months 4 weeks ago

What happens if I don't use my Nickel account?

6.3K

Updated by Marion 11 months 2 weeks ago

My RIB has been rejected: why?

5.2K

Updated by Marion 11 months 3 weeks ago

How to cancel a permanent transfer?

2.6K

Updated by Marion 3 months 1 week ago

How to delete a permanent transfer?

2.3K

Updated by Marion 3 months 1 week ago

When can the amount charged temporarily exceed the real amount?

1.3K

Updated by Marion 5 months ago