An emergency, a problem? | FAQ

With my card

10 articles
With my account

16 articles

With my card

Can I cancel a wire transfer?

67.9K

Updated by Amanda 1 month 1 week ago

How do I track my card order?

22.4K

Updated by Amanda 2 years 5 months ago

My card is about to expire: how do I replace it?

70K

Updated by Philippe 1 month 1 week ago

Why can I no longer withdraw cash with my card?

88.1K

Updated by Amanda 1 month 1 week ago

What should I do if my card doesn't work?

58.6K

Updated by Amanda 2 years 6 months ago

I have forgotten my Nickel card PIN: where can I find it?

160.9K

Updated by Amanda 2 months 2 weeks ago

Why was my payment refused?

119.6K

Updated by Amanda 1 month 1 week ago

How do I replace my Nickel card and how much does it cost?

335.7K

Updated by Philippe 1 month 1 week ago

How do I block my card in case of fraud or loss?

745.9K

Updated by Amanda 3 months ago

Lost or stolen card: what to do?

60.8K

Updated by Amanda 5 days ago

With my account

With my account

How to delete a permanent transfer?

17.2K

Updated by Amanda 5 days ago

How to cancel a permanent transfer?

18.8K

Updated by Amanda 5 days ago

How to block one or more direct debits?

180.1K

Updated by Amanda 1 month ago

Why can I no longer withdraw cash with my card?

88.1K

Updated by Amanda 1 month 1 week ago

Why was my cash deposit refused?

33.7K

Updated by Amanda 1 year 1 month ago

Blocked account: why and what to do?

756.9K

Updated by Amanda 5 days ago

How to access my Nickel web Customer Area or Application?

1.4M

Updated by Philippe 1 month 3 weeks ago

What are the charges if a direct debit is rejected?

49.5K

Updated by Amanda 2 years 10 months ago

What do sequestration or seizure, mean on my account?

118.4K

Updated by Amanda 1 month 3 weeks ago

How do I apply to reopen a Nickel account?

329.2K

Updated by Philippe 5 days ago

I am not satisfied and would like to make a complaint

148.5K

Updated by Amanda 1 month 1 week ago

How do I access the Customer Area of a minor for whom I am the legal representative?

46.4K

Updated by Amanda 5 days ago

My RIB has been rejected: why?

13.5K

Updated by Amanda 5 days ago

What should I do if my account is debited twice?

58.4K

Updated by Amanda 5 days ago

When can the amount charged temporarily exceed the real amount?

6.8K

Updated by Amanda 5 days ago

What happens if I don't use my Nickel account?

14.4K

Updated by Amanda 5 days ago