An emergency, a problem? | FAQ

With my card

10 articles
With my account

15 articles

With my card

How do I block my card in case of fraud or loss?

314.3K

Updated by Peter 10 months ago

How do I replace my Nickel card?

168.4K

Updated by Peter 5 months 2 weeks ago

I have forgotten my Nickel card PIN: where can I find it?

70.3K

Updated by Marion 10 months ago

Why was my payment refused?

49.6K

Updated by Marion 10 months ago

My card is about to expire: how do I replace it?

41.7K

Updated by Peter 8 months 3 weeks ago

Why can I no longer withdraw cash with my card?

41.4K

Updated by Marion 1 year 1 month ago

Can I cancel a wire transfer?

34.1K

Updated by Marion 9 months 1 week ago

Lost or stolen card: what to do?

31.9K

Updated by Marion 1 month 4 weeks ago

What should I do if my card doesn't work?

22.3K

Updated by Marion 10 months ago

How do I track my card order?

8.4K

Updated by Marion 9 months 2 weeks ago

With my account

With my account

How to access my Nickel web Customer Area or Application?

487.5K

Updated by Peter 4 months ago

Blocked account: why and what to do?

316.2K

Updated by Marion 10 months ago

How do I apply to reopen a Nickel account?

171.5K

Updated by Peter 1 month ago

How can I block an organization from debiting my account?

100.1K

Updated by Marion 10 months ago

What do sequestration or seizure, mean on my account?

53.6K

Updated by Marion 1 year ago

Why can I no longer withdraw cash with my card?

41.4K

Updated by Marion 1 year 1 month ago

What should I do if my account is debited twice?

32.3K

Updated by Marion 10 months ago

What are the charges if a direct debit is rejected?

24.2K

Updated by Marion 1 year 1 month ago

Why was my cash deposit refused?

17.5K

Updated by Marion 9 months 1 week ago

How do I access the Customer Area of a minor for whom I am the legal representative?

12K

Updated by Marion 8 months 2 weeks ago

What happens if I don't use my Nickel account?

7K

Updated by Marion 1 year 1 month ago

My RIB has been rejected: why?

5.8K

Updated by Marion 1 year 1 month ago

How to cancel a permanent transfer?

3.7K

Updated by Marion 4 months 4 weeks ago

How to delete a permanent transfer?

3.4K

Updated by Marion 4 months 4 weeks ago

When can the amount charged temporarily exceed the real amount?

1.6K

Updated by Marion 6 months 2 weeks ago