An emergency, a problem? | FAQ

With my card

10 articles
With my account

15 articles

With my card

How do I block my card in case of fraud or loss?

369K

Updated by Philippe 1 year ago

How do I replace my Nickel card?

199.1K

Updated by Philippe 8 months 3 weeks ago

I have forgotten my Nickel card PIN: where can I find it?

84.1K

Updated by Marion 1 month 2 weeks ago

Why was my payment refused?

58.8K

Updated by Marion 1 year ago

Why can I no longer withdraw cash with my card?

49.3K

Updated by Marion 1 month 2 weeks ago

My card is about to expire: how do I replace it?

48.2K

Updated by Philippe 11 months 4 weeks ago

Can I cancel a wire transfer?

39.6K

Updated by Marion 1 year ago

Lost or stolen card: what to do?

37.1K

Updated by Marion 5 months ago

What should I do if my card doesn't work?

26.3K

Updated by Marion 1 year ago

How do I track my card order?

11K

Updated by Marion 1 year ago

With my account

With my account

How to access my Nickel web Customer Area or Application?

588.3K

Updated by Philippe 7 months 1 week ago

Blocked account: why and what to do?

374.3K

Updated by Marion 1 year ago

How do I apply to reopen a Nickel account?

206.9K

Updated by Philippe 4 months ago

How can I block an organization from debiting my account?

115K

Updated by Marion 3 days 9 hours ago

What do sequestration or seizure, mean on my account?

63.4K

Updated by Marion 1 month 2 weeks ago

Why can I no longer withdraw cash with my card?

49.3K

Updated by Marion 1 month 2 weeks ago

What should I do if my account is debited twice?

36.7K

Updated by Marion 1 year ago

What are the charges if a direct debit is rejected?

28.7K

Updated by Marion 1 year 4 months ago

Why was my cash deposit refused?

20.3K

Updated by Marion 4 weeks ago

How do I access the Customer Area of a minor for whom I am the legal representative?

15.6K

Updated by Marion 3 days 19 hours ago

What happens if I don't use my Nickel account?

8.2K

Updated by Marion 1 year 4 months ago

My RIB has been rejected: why?

6.9K

Updated by Marion 1 year 4 months ago

How to cancel a permanent transfer?

5.8K

Updated by Marion 8 months ago

How to delete a permanent transfer?

5.5K

Updated by Marion 8 months ago

When can the amount charged temporarily exceed the real amount?

2.3K

Updated by Marion 9 months 2 weeks ago