• disputing a transaction
  • disputing a transaction
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Article updated by Marion 4 months 1 week ago - 2 min read

How can I contest a transaction?

If you think a third party is using your account without your consent :

  1. Cancel your Nickel card immediately. Here's how to block your Nickel card.
     
  2. Send us your transaction dispute request online: 
    - Fill in this document 
    - Send us this document using our contact form
     

If you wish to dispute a purchase, you can send us any information or elements in your possession concerning the fraud.
  

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