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Article updated by Marion 1 week 3 days ago - 2 min read

How can I receive information on my account by SMS?

Simply text the keyword of your choice to 38063 to receive instant information on your account (60 free text messages per year):

KeywordInformation we send
BALANCEYour available balance is ….€
RIB / IBANHere is your RIB : xxxxxxxx
and your IBAN : xxxxxxx
and your BIC xxxxxxx
Our advice: copy it!
BANK STATEMENTYour available balance: xxx€
Your last operations:
12/03: -xx.xx€
07/03: -xx.xx €
04/03: -xx.xx€"
You can view more transactions directly from your web customer area or Nickel Application.
Nickel
LIMITSHello, your limits situation is:
-Payment by default xxx.xx/xxxx€
-Withdrawal by default xx/xxx€
-Deposit xx/xxx€.
You can increase or reduce your payment limits in your web customer area or Nickel Application.
Nickel
DEPOSITHello, your limits situation is:
-Payment by default xxx.xx/xxxx€
-Withdrawal by default xx/xxx€
-Deposit xx/xxx€.
You can increase or reduce your payment limits in your web customer area or Nickel Application.
Nickel
RETRAITHello, your limits situation is:
-Payment by default xxx.xx/xxxx€
-Withdrawal by default xx/xxx€
-Deposit xx/xxx€.
You can increase or reduce your payment limits in your web customer area or Nickel Application.
Nickel
ACCOUNT

Hello, your account is working normally. 
Your balance is €xx.xx. 
See you soon, Nickel.

Hello, 
Your Nickel account is blocked: you have not paid your annual fee. 
Go to https://app.nickel.eu/ to reactivate your account 
See you soon. Nickel

Hello, 
Your Nickel account is blocked: your balance is overdrawn. 
Top up your Nickel account to get the most out of it. 
See you soon, Nickel

Hello, 
Your Nickel account is blocked. 
Please contact customer service to regularize your situation. 
See you soon. Nickel

IDHello, your Nickel ID has been sent to you by email. 
Do you want to change your email ? How do I change my email address? | Nickel 

How much does it cost to send an SMS?

These SMS messages are not surcharged, but they are deducted from your 60 free SMS messages/year package.

Once these 60 SMS have been used up, you will be charged €1 for 10 additional SMS. You can track your usage on your web Customer Area or Application:

  1. Go to "Profile
  2. "Then "Set my alerts".
     

What should I do if I'm not receiving SMS messages?

Check your cell phone number directly on your web Customer Area. If necessary, update it.

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