Nickel | FAQ

Wero : Send and receive money with just a phone number!

Discover Nickel
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Getting started with Nickel
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An emergency, a problem?
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My card
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Check
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Offers
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Security & Privacy
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Wero : Send and receive money with just a phone number!

Frequently asked questions

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How do I create my Customer Area?

How can I update my identity document?

How can I receive information on my account by SMS?

How do I change my phone number?

How to access my Nickel web Customer Area or Application?

How can I contact Customer Service?

How do you spot and report fraud?

Blocked account: why and what to do?

How do I block my card in case of fraud or loss?

How can I find my Nickel ID?

I've forgotten my password to my Customer Area: how do I find it?

How can I contest a transaction?

What are the payment and funding limits for my Nickel account?

How can I close my Nickel account?

How do I change my email address?

How long does a transfer take?

How do I apply to reopen a Nickel account?

How do I replace my Nickel card?

How do I fund my Nickel account?

How to download the Nickel Application?

Standard or instant transfer: how to do it and how much does it cost?

How do I check my account balance?

How can I change the limits on my card?

How do I cash a cheque?

How can I block an organization from debiting my account?

CAF, RSA and Pôle Emploi payment dates in 2025

I have forgotten my Nickel card PIN: where can I find it?

What are the conditions for opening a Nickel account?

How can I withdraw cash?

How to make an international money transfer with RIA and how much does it cost?