Nickel | FAQ

Helping you step by step!

Discover Nickel
12 articles

Getting started with Nickel
56 articles

An emergency, a problem?
16 articles

My card
22 articles

Offers
3 articles

Security & Privacy
3 articles

Map of Belgium showing Nickel/bpost points

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A Powerful Partnership: Nickel and bpost

Frequently asked questions

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How do I create my Customer Area?

How can I update my identity document?

How do I change my phone number?

How to access my Nickel online Customer Area or Application?

How can I receive information about my account by SMS?

How can I contact Customer Service?

How do I block my card in case of fraud or loss?

How can I find my Nickel ID?

I've lost the password to access my Customer area. How do I find it?

How can I contest a transaction?

What are the payment and funding limits for my Nickel account?

How can I close my Nickel account?

How do I change my email address?

How long does a transfer take?

Can I reopen my Nickel account if I had one in the past?

How do I replace my Nickel card?

How do I fund my Nickel account?

Standard or instant transfer: how to do it and how much does it cost?

How to download the Nickel Application?

How do I check my account balance?

How can I change the limits on my card?

What are the conditions for opening a Nickel account?

How can I withdraw cash?

I have forgotten my Nickel card PIN: where can I find it?

I haven't received my transfer. What should I do?

How much does Nickel cost?

How do I receive a transfer on my Nickel account?

How to deposit cash?

What insurance and assistance coverage does my Nickel card provide?

How do I change my first or last name?