Getting started with Nickel | FAQ

First log in

2 articles
Getting started with my account

25 articles
Getting started with my card

7 articles
Change my information

6 articles

First log in

How do I create my Customer Area?

3.3M

Updated by Anna 4 months 2 weeks ago

How can I find my Nickel ID?

220.5K

Updated by Matt 9 months 1 week ago

Getting started with my account

Getting started with my account

How long does a transfer take?

143.8K

Updated by Anna 4 months 3 weeks ago

How do I fund my Nickel account?

128.9K

Updated by Anna 3 days 11 hours ago

How do I check my account balance?

83.6K

Updated by Anna 3 days 11 hours ago

Standard or instant transfer: how to do it and how much does it cost?

69.9K

Updated by Matt 3 months 3 weeks ago

How do I receive a transfer on my Nickel account?

52.4K

Updated by Anna 1 year ago

I have forgotten my Nickel card PIN: where can I find it?

50.6K

Updated by Anna 6 months ago

How to deposit cash?

45.3K

Updated by Anna 4 weeks ago

Where can I find a Nickel Point of sale?

44.9K

Updated by Matt 3 days 16 hours ago

How do I fund my Nickel account by bank card?

42.5K

Updated by Anna 4 weeks ago

How to make an international money transfer with RIA and how much does it cost?

42K

Updated by Anna 1 week 4 days ago

How do I manage my direct debits?

23.7K

Updated by Anna 8 months ago

How to add or remove a beneficiary?

23.4K

Updated by Anna 4 months 2 weeks ago

How can I obtain my account statements?

23.2K

Updated by Anna 1 week 1 day ago

How to obtain a transfer certificate?

14.8K

Updated by Anna 1 week 1 day ago

How do I view my latest transactions?

11.5K

Updated by Anna 7 months 2 weeks ago

How to set up a direct debit?

9.9K

Updated by Anna 7 months 2 weeks ago

How do I create a structured communication when making a transfer?

4.1K

Updated by Anna 9 months 3 weeks ago

Where can I check my Nickel account balance?

1.1K

Updated by Anna 1 year ago

How do you make a permanent transfer?

1.1K

Updated by Anna 1 month ago

How to cancel a permanent transfer?

1K

Updated by Anna 1 month ago

How to delete a permanent transfer?

827

Updated by Anna 1 month ago

How to add your card to Google Wallet?

652

Updated by Anna 2 weeks 2 days ago

How to pay with Google Pay?

546

Updated by Anna 2 weeks 2 days ago

How to access the list of permanent transfers?

365

Updated by Anna 4 weeks 1 day ago

How do I remove my card from Google Wallet?

261

Updated by Anna 2 weeks 2 days ago

Getting started with my card

Getting started with my card

How long does it take to activate my account and my card?

33K

Updated by Matt 2 months 4 weeks ago

How to add my Nickel card on Apple Pay?

21.2K

Updated by Matt 1 month 2 weeks ago

How can I temporarily block my card?

18K

Updated by Anna 1 year 1 month ago

Can I make online purchases with my card?

15.4K

Updated by Anna 7 months ago

How to pay with Apple Pay?

14.2K

Updated by Matt 1 month 2 weeks ago

Can I rent a vehicle or book a hotel room with my card?

11.5K

Updated by Anna 7 months ago

How to remove my Nickel card from Apple Pay?

2.2K

Updated by Matt 9 months 1 week ago

Change my information

Change my information

How do I change my phone number?

408.5K

Updated by Anna 1 day 11 hours ago

How can I update my identity document?

391.3K

Updated by Anna 1 month ago

I've lost the password to access my Customer area. How do I find it?

227.3K

Updated by Anna 3 months 1 week ago

How do I change my email address?

86.9K

Updated by Anna 3 months 2 weeks ago

How can I change my postal address?

13.6K

Updated by Anna 1 year 1 month ago

How do I change my first or last name?

9.5K

Updated by Anna 1 year ago