Nickel | aidenickel

Helping you step by step!

Discover Nickel
8 articles

Getting started with Nickel
23 articles

An emergency, a problem?
8 articles

My card
11 articles

Offers
2 articles

Security & Privacy
1 article

Frequently asked questions

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How do I access my Customer Area?

What should I do if I can't access my Nickel Web Client Area or Application?

I've lost my access code to my customer area: how do I find it?

How do I change my phone number?

How can I contact Customer Service?

How can I find my Nickel ID?

How do I block my card in case of fraud or loss?

What are the payment and funding limits for my Nickel account?

How can I contest a transaction?

How do I fund my Nickel account?

How long does a transfer take?

How do I replace my Nickel card?

How can I close my Nickel account?

How can I change the limits on my card?

How can I withdraw cash?

Standard or instant transfer: how to do it and how much does it cost?

How to download the Nickel Application?

How do I receive a transfer on my Nickel account?

How can I retrieve my card's secret code?

How can I open a Nickel account?

I haven't received my transfer. What should I do?

Where can I find a Nickel Point of sale?

How do I change my email address?

What are the charges for payments and cash withdrawals abroad?

How long does it take to activate my account and my card?

I entered a wrong code 3 times and now my card is blocked, what should I do?

What is a "transaction in process"?

Where can I find my IBAN?

How much does Nickel cost?

Lost or stolen card: what to do?