Nickel | FAQ

Helping you step by step!

Discover Nickel
10 articles

Getting started with Nickel
36 articles

An emergency, a problem?
8 articles

My card
13 articles

Offers
3 articles

Security & Privacy
1 article

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Frequently asked questions

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How do I create my Customer Area?

How to access my Nickel online Customer Area or Application?

How do I change my phone number?

I've lost my access code to my customer area: how do I find it?

How can I contact Customer Service?

How do I block my card in case of fraud or loss?

How can I find my Nickel ID?

How can I contest a transaction?

What are the payment and funding limits for my Nickel account?

How long does a transfer take?

How do I fund my Nickel account?

How do I replace my Nickel card?

How can I close my Nickel account?

How do I check my account balance?

How can I change the limits on my card?

Standard or instant transfer: how to do it and how much does it cost?

How to download the Nickel Application?

How can I withdraw cash?

How do I change my email address?

What are the conditions for opening a Nickel account?

How can I retrieve my card's secret code?

How do I receive a transfer on my Nickel account?

How can I open a Nickel account?

I haven't received my transfer. What should I do?

Where can I find a Nickel Point of sale?

How much does Nickel cost?

What are the charges for payments and cash withdrawals abroad?

How do I activate my My Nickel, Nickel Chrome or Nickel Metal card?

What is a "transaction in process"?

How long does it take to activate my account and my card?