Most frequent questions

How do I create my Customer Area?

6.9M

Updated by Anna 1 year 7 months ago

How can I update my identity document?

1.3M

Updated by Anna 1 year 4 months ago

How do I change my phone number?

1M

Updated by Anna 3 weeks ago

How to access my Nickel online Customer Area or Application?

0.9M

Updated by Matt 3 weeks ago

How can I receive information about my account by SMS?

886.6K

Updated by Anna 1 year 1 month ago

How can I contact Customer Service?

807K

Updated by Matt 1 year 6 months ago

How do I block my card in case of fraud or loss?

522.1K

Updated by Matt 4 weeks 1 day ago

How can I find my Nickel ID?

503.3K

Updated by Matt 3 weeks ago

I've lost the password to access my Customer area. How do I find it?

473.4K

Updated by Anna 1 year 6 months ago

How can I contest a transaction?

399.1K

Updated by Anna 2 years 1 month ago

What are the payment and funding limits for my Nickel account?

329.3K

Updated by Matt 7 months 3 weeks ago

How can I close my Nickel account?

308.8K

Updated by Matt 1 year 7 months ago

How long does a transfer take?

284.7K

Updated by Anna 1 year ago

Can I reopen my Nickel account if I had one in the past?

278.5K

Updated by Matt 2 weeks 2 days ago

How do I change my email address?

272.5K

Updated by Anna 3 weeks ago

How do I replace my Nickel card?

271K

Updated by Matt 1 year 4 months ago

How do I fund my Nickel account?

269.6K

Updated by Anna 9 months 3 weeks ago

Standard or instant transfer: how to do it and how much does it cost?

242.6K

Updated by Matt 3 weeks 1 day ago

How to download the Nickel Application?

218.4K

Updated by Anna 1 year 9 months ago

How do I check my account balance?

193.1K

Updated by Anna 1 year 3 months ago

How can I change the limits on my card?

162.5K

Updated by Anna 1 year 7 months ago

What are the conditions for opening a Nickel account?

130.8K

Updated by Matt 1 year 11 months ago

How can I withdraw cash?

124.2K

Updated by Matt 8 months ago

I have forgotten my Nickel card PIN: where can I find it?

120.2K

Updated by Anna 9 months 3 weeks ago

I haven't received my transfer. What should I do?

118K

Updated by Anna 2 years 3 months ago

How much does Nickel cost?

106.9K

Updated by Matt 3 months 2 weeks ago

How do I receive a transfer on my Nickel account?

105K

Updated by Anna 2 years 3 months ago

How to deposit cash?

102.8K

Updated by Anna 9 months 3 weeks ago

How can I open a Nickel account?

96.3K

Updated by Anna 3 weeks 2 days ago

How do I activate my My Nickel, Nickel Chrome or Nickel Metal card?

95K

Updated by Matt 1 year 6 months ago

How to make an international money transfer with RIA and how much does it cost?

94.6K

Updated by Anna 2 weeks 3 days ago

How do I change my first or last name?

92.4K

Updated by Anna 1 year 1 month ago

Where can I find a Nickel Point of sale?

91.5K

Updated by Matt 1 year 3 months ago

Information relating to the declaration of tax residence

90.4K

Updated by Matt 3 weeks ago

What are the charges for payments and cash withdrawals abroad?

88.3K

Updated by Anna 9 months 3 weeks ago

How do I fund my Nickel account by bank card?

86.3K

Updated by Anna 1 year 4 months ago

I am not satisfied and would like to make a complaint

85K

Updated by Anna 7 months 2 weeks ago

What insurance and assistance coverage does my Nickel card provide?

81.2K

Updated by Anna 3 weeks 1 day ago

I entered a wrong code 3 times and now my card is blocked, what should I do?

78.3K

Updated by Anna 1 year 8 months ago

What is a "transaction in process"?

78.1K

Updated by Anna 2 years 3 months ago

How can I change my personal information (title, marital status, professional status, etc.)?

76K

Updated by Matt 1 year 1 month ago

How can I order a My Nickel, Nickel Premium or Nickel Metal card?

74.8K

Updated by Matt 4 weeks ago

Why can I no longer withdraw cash with my card?

70.6K

Updated by Anna 9 months 3 weeks ago

How long does it take to activate my account and my card?

69.3K

Updated by Matt 1 year 6 months ago

Where can I find my IBAN?

68.7K

Updated by Anna 1 year ago

How can I obtain my account statements?

61.7K

Updated by Anna 4 weeks 1 day ago

How does the annual subscription fee work?

60.2K

Updated by Matt 1 year 4 months ago

Can I cancel a wire transfer?

53.8K

Updated by Anna 1 year 10 months ago

How to add or remove a beneficiary?

51.8K

Updated by Anna 3 weeks 1 day ago

Lost or stolen card: what to do?

49.1K

Updated by Anna 1 year 1 month ago

How do I set up email or SMS notifications?

47.8K

Updated by Anna 1 month 3 weeks ago

How to add my Nickel card on Apple Pay?

47.4K

Updated by Matt 1 year 4 months ago

How do I manage my direct debits?

47.3K

Updated by Anna 1 year 11 months ago

How can I temporarily block my card?

45K

Updated by Anna 2 years 4 months ago

What are the costs for rejected direct debits?

39.1K

Updated by Anna 1 year 3 months ago

Your account has been debited, but you haven't received any money at the ATM: what can you do?

38.1K

Updated by Anna 1 year 1 month ago

Can I have several Nickel accounts?

35.9K

Updated by Anna 2 years 3 months ago

How to obtain a transfer certificate?

33.7K

Updated by Anna 1 year 3 months ago

How can I change my postal address?

32.3K

Updated by Anna 3 weeks ago

Can I have multiple Nickel cards?

28.6K

Updated by Anna 2 years 3 months ago

Can I make online purchases with my card?

28.1K

Updated by Anna 3 weeks ago

When and how to validate a payment on the internet?

27.6K

Updated by Anna 11 months 2 weeks ago

Can I rent a vehicle or book a hotel room with my card?

26.3K

Updated by Anna 1 year 10 months ago

How do I view my latest transactions?

24.8K

Updated by Anna 1 year 10 months ago

How to add your card to Google Wallet?

23.8K

Updated by Anna 1 year 2 months ago

How to pay with Apple Pay?

22K

Updated by Matt 3 weeks ago

How to set up a direct debit?

20.2K

Updated by Anna 3 weeks ago

How to pay with Google Pay?

16.5K

Updated by Anna 1 year 3 months ago

How do you make a permanent transfer?

15.8K

Updated by Anna 3 weeks 1 day ago

Can my Nickel account be in overdraft?

13.5K

Updated by Matt 1 year 11 months ago

What should I do if my card has been swallowed by an ATM?

13.2K

Updated by Anna 2 years 1 month ago

How to cancel a permanent transfer?

11.7K

Updated by Anna 1 year 4 months ago

How can I change my first name on my card (True Name feature)?

11K

Updated by Anna 1 year 7 months ago

How to delete a permanent transfer?

10.9K

Updated by Anna 1 year 4 months ago

How do I create a structured communication when making a transfer?

10.9K

Updated by Anna 2 years ago

Opening a Nickel account when you are banned from banking

10.6K

Updated by Matt 10 months ago

How do I change or delete a nationality?

10K

Updated by Anna 1 year ago

How to pay with Click to Pay?

7.5K

Updated by Matt 7 months 2 weeks ago

How do I block payments abroad?

7.1K

Updated by Anna 1 year 10 months ago

How to register my Nickel card with Click to Pay?

6.8K

Updated by Matt 7 months 2 weeks ago

How to remove my Nickel card from Apple Pay?

5.4K

Updated by Matt 2 years ago

How do I remove my card from Google Wallet?

5.4K

Updated by Anna 1 year 3 months ago

How to access the list of permanent transfers?

4.5K

Updated by Anna 1 year 4 months ago

What are the conditions to open a Nickel account?

3.7K

Updated by Matt 6 months 1 week ago

What is beneficiary verification and how does it work?

3.1K

Updated by Matt 3 weeks 2 days ago

Where can I check my Nickel account balance?

1.8K

Updated by Anna 2 years 3 months ago

How to remove my Nickel card from Click to Pay?

1.4K

Updated by Matt 7 months 2 weeks ago

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