Most frequent questions

How do I create my Customer Area?

6.9M

Updated by Anna 1 year 7 months ago

How can I update my identity document?

1.3M

Updated by Anna 1 year 4 months ago

How do I change my phone number?

1M

Updated by Anna 3 weeks 5 days ago

How to access my Nickel online Customer Area or Application?

0.9M

Updated by Matt 3 weeks 5 days ago

How can I receive information about my account by SMS?

898.8K

Updated by Anna 1 year 1 month ago

How can I contact Customer Service?

812.7K

Updated by Matt 1 year 6 months ago

How do I block my card in case of fraud or loss?

526.9K

Updated by Matt 1 month ago

How can I find my Nickel ID?

507.9K

Updated by Matt 3 weeks 6 days ago

I've lost the password to access my Customer area. How do I find it?

477.8K

Updated by Anna 1 year 6 months ago

How can I contest a transaction?

403.2K

Updated by Anna 2 years 1 month ago

What are the payment and funding limits for my Nickel account?

330.8K

Updated by Matt 7 months 4 weeks ago

How can I close my Nickel account?

310.7K

Updated by Matt 1 year 7 months ago

How long does a transfer take?

286K

Updated by Anna 1 year ago

Can I reopen my Nickel account if I had one in the past?

279.9K

Updated by Matt 3 weeks 1 day ago

How do I change my email address?

275K

Updated by Anna 3 weeks 5 days ago

How do I replace my Nickel card?

272.6K

Updated by Matt 1 year 4 months ago

How do I fund my Nickel account?

270.7K

Updated by Anna 10 months ago

Standard or instant transfer: how to do it and how much does it cost?

243.8K

Updated by Matt 1 day 12 hours ago

How to download the Nickel Application?

219.8K

Updated by Anna 1 year 10 months ago

How do I check my account balance?

194.1K

Updated by Anna 1 year 3 months ago

How can I change the limits on my card?

163.4K

Updated by Anna 1 year 7 months ago

What are the conditions for opening a Nickel account?

131.5K

Updated by Matt 1 year 11 months ago

How can I withdraw cash?

124.8K

Updated by Matt 8 months 1 week ago

I have forgotten my Nickel card PIN: where can I find it?

121.2K

Updated by Anna 10 months ago

I haven't received my transfer. What should I do?

118.5K

Updated by Anna 2 years 3 months ago

How much does Nickel cost?

107.6K

Updated by Matt 3 months 3 weeks ago

How do I receive a transfer on my Nickel account?

105.5K

Updated by Anna 2 years 3 months ago

How to deposit cash?

103.5K

Updated by Anna 10 months ago

How can I open a Nickel account?

96.7K

Updated by Anna 4 weeks ago

How do I activate my My Nickel, Nickel Chrome or Nickel Metal card?

95.3K

Updated by Matt 1 year 6 months ago

How to make an international money transfer with RIA and how much does it cost?

95K

Updated by Anna 3 weeks 1 day ago

How do I change my first or last name?

93.8K

Updated by Anna 1 year 1 month ago

Where can I find a Nickel Point of sale?

92K

Updated by Matt 1 year 3 months ago

Information relating to the declaration of tax residence

91.1K

Updated by Matt 3 weeks 6 days ago

What are the charges for payments and cash withdrawals abroad?

88.7K

Updated by Anna 10 months ago

How do I fund my Nickel account by bank card?

86.8K

Updated by Anna 1 year 4 months ago

I am not satisfied and would like to make a complaint

86.2K

Updated by Anna 7 months 2 weeks ago

What insurance and assistance coverage does my Nickel card provide?

81.6K

Updated by Anna 3 weeks 6 days ago

I entered a wrong code 3 times and now my card is blocked, what should I do?

78.8K

Updated by Anna 1 year 8 months ago

What is a "transaction in process"?

78.5K

Updated by Anna 2 years 3 months ago

How can I change my personal information (title, marital status, professional status, etc.)?

76.3K

Updated by Matt 1 year 1 month ago

How can I order a My Nickel, Nickel Premium or Nickel Metal card?

75.1K

Updated by Matt 1 month ago

Why can I no longer withdraw cash with my card?

71K

Updated by Anna 10 months ago

How long does it take to activate my account and my card?

69.6K

Updated by Matt 1 year 6 months ago

Where can I find my IBAN?

69.1K

Updated by Anna 1 year 1 month ago

How can I obtain my account statements?

62.2K

Updated by Anna 1 month ago

How does the annual subscription fee work?

60.5K

Updated by Matt 1 year 4 months ago

Can I cancel a wire transfer?

54.1K

Updated by Anna 1 year 10 months ago

How to add or remove a beneficiary?

52.2K

Updated by Anna 4 weeks ago

Lost or stolen card: what to do?

49.3K

Updated by Anna 1 year 1 month ago

How do I set up email or SMS notifications?

48.1K

Updated by Anna 1 month 3 weeks ago

How to add my Nickel card on Apple Pay?

47.7K

Updated by Matt 1 year 5 months ago

How do I manage my direct debits?

47.6K

Updated by Anna 1 year 11 months ago

How can I temporarily block my card?

45.4K

Updated by Anna 2 years 4 months ago

What are the costs for rejected direct debits?

39.4K

Updated by Anna 1 year 3 months ago

Your account has been debited, but you haven't received any money at the ATM: what can you do?

38.3K

Updated by Anna 1 year 1 month ago

Can I have several Nickel accounts?

36.1K

Updated by Anna 2 years 3 months ago

How to obtain a transfer certificate?

33.8K

Updated by Anna 1 year 3 months ago

How can I change my postal address?

32.4K

Updated by Anna 3 weeks 5 days ago

Can I have multiple Nickel cards?

28.8K

Updated by Anna 2 years 3 months ago

Can I make online purchases with my card?

28.3K

Updated by Anna 3 weeks 5 days ago

When and how to validate a payment on the internet?

27.7K

Updated by Anna 11 months 2 weeks ago

Can I rent a vehicle or book a hotel room with my card?

26.4K

Updated by Anna 1 year 10 months ago

How do I view my latest transactions?

24.9K

Updated by Anna 1 year 10 months ago

How to add your card to Google Wallet?

24K

Updated by Anna 1 year 2 months ago

How to pay with Apple Pay?

22.1K

Updated by Matt 3 weeks 5 days ago

How to set up a direct debit?

20.3K

Updated by Anna 3 weeks 5 days ago

How to pay with Google Pay?

16.6K

Updated by Anna 1 year 3 months ago

How do you make a permanent transfer?

16K

Updated by Anna 4 weeks ago

Can my Nickel account be in overdraft?

13.6K

Updated by Matt 1 year 11 months ago

What should I do if my card has been swallowed by an ATM?

13.3K

Updated by Anna 2 years 2 months ago

How to cancel a permanent transfer?

11.8K

Updated by Anna 1 year 4 months ago

How can I change my first name on my card (True Name feature)?

11.1K

Updated by Anna 1 year 7 months ago

How to delete a permanent transfer?

11K

Updated by Anna 1 year 4 months ago

How do I create a structured communication when making a transfer?

10.9K

Updated by Anna 2 years 1 month ago

Opening a Nickel account when you are banned from banking

10.6K

Updated by Matt 10 months ago

How do I change or delete a nationality?

10.2K

Updated by Anna 1 year ago

How to pay with Click to Pay?

7.5K

Updated by Matt 7 months 3 weeks ago

How do I block payments abroad?

7.2K

Updated by Anna 1 year 10 months ago

How to register my Nickel card with Click to Pay?

6.8K

Updated by Matt 7 months 3 weeks ago

How do I remove my card from Google Wallet?

5.4K

Updated by Anna 1 year 3 months ago

How to remove my Nickel card from Apple Pay?

5.4K

Updated by Matt 2 years ago

How to access the list of permanent transfers?

4.5K

Updated by Anna 1 year 4 months ago

What are the conditions to open a Nickel account?

3.7K

Updated by Matt 6 months 2 weeks ago

What is beneficiary verification and how does it work?

3.5K

Updated by Matt 4 weeks 1 day ago

Where can I check my Nickel account balance?

1.8K

Updated by Anna 2 years 3 months ago

How to remove my Nickel card from Click to Pay?

1.4K

Updated by Matt 7 months 3 weeks ago

What are the differences between my current bpaid offer and the Nickel Standard offer?

93