How do I access my Customer Area?

231124 K  

Updated by Anna 4 months ago

What should I do if I can't access my Nickel Web Client Area or Application?

26751 K  

Updated by Adam 4 months ago

I've lost my access code to my customer area: how do I find it?

19375 K  

Updated by Anna 3 months 3 weeks ago

How do I change my phone number?

19260 K  

Updated by Anna 3 months 3 weeks ago

How can I contact Customer Service?

18807 K  

Updated by Adam 4 months ago

How can I find my Nickel ID?

18415 K  

Updated by Adam 4 months ago

How do I block my card in case of fraud or loss?

17972 K  

Updated by Adam 2 months ago

What are the payment and funding limits for my Nickel account?

12976 K  

Updated by Adam 4 months ago

How can I contest a transaction?

12815 K  

Updated by Anna 3 months 3 weeks ago

How do I fund my Nickel account?

11090 K  

Updated by Anna 3 months 3 weeks ago

How long does a transfer take?

9836 K  

Updated by Anna 3 months 3 weeks ago

How do I replace my Nickel card?

9470 K  

Updated by Adam 3 months 2 weeks ago

How can I close my Nickel account?

6482 K  

Updated by Anna 3 months 3 weeks ago

How can I change the limits on my card?

5932 K  

Updated by Anna 4 months ago

How can I withdraw cash?

4710 K  

Updated by Adam 3 months 2 weeks ago

Standard or instant transfer: how to do it and how much does it cost?

4487 K  

Updated by Adam 4 months ago

How to download the Nickel Application?

4212 K  

Updated by Anna 4 months ago

How can I retrieve my card's secret code?

4182 K  

Updated by Adam 5 days 9 hours ago

How do I receive a transfer on my Nickel account?

4173 K  

Updated by Anna 4 months ago

How can I open a Nickel account?

3811 K  

Updated by Anna 3 months 3 weeks ago

I haven't received my transfer. What should I do?

3779 K  

Updated by Anna 3 months 3 weeks ago

Where can I find a Nickel Point of sale?

3571 K  

Updated by Adam 4 months ago

How do I change my email address?

3519 K  

Updated by Anna 3 months 3 weeks ago

What are the charges for payments and cash withdrawals abroad?

3054 K  

Updated by Anna 3 months 2 weeks ago

How long does it take to activate my account and my card?

3037 K  

Updated by Adam 4 months ago

I entered a wrong code 3 times and now my card is blocked, what should I do?

3015 K  

Updated by Anna 3 months 3 weeks ago

What is a "transaction in process"?

2868 K  

Updated by Anna 2 months ago

Where can I find my IBAN?

2748 K  

Updated by Anna 2 months ago

How much does Nickel cost?

2600 K  

Updated by Adam 4 months 3 weeks ago

Lost or stolen card: what to do?

2155 K  

Updated by Anna 3 months 2 weeks ago

How does the annual subscription fee work?

1840 K  

Updated by Adam 3 months 3 weeks ago

How do I set up email or SMS notifications?

1772 K  

Updated by Anna 4 months ago

Information relating to the declaration of tax residence

1599 K  

Updated by Adam 2 months ago

How can I obtain my account statements?

1567 K  

Updated by Anna 3 months 3 weeks ago

What are the charges if a direct debit is rejected?

1532 K  

Updated by Anna 3 months 3 weeks ago

How can I temporarily block my card?

1441 K  

Updated by Anna 3 months 2 weeks ago

Can I have several Nickel accounts?

1366 K  

Updated by Anna 4 months 2 weeks ago

How can I change my postal address?

1072 K  

Updated by Anna 4 months ago

Can I have multiple Nickel cards?

906  

Updated by Anna 5 months ago

How do I change my first or last name?

685  

Updated by Anna 3 months 3 weeks ago

What should I do if my card has been swallowed by an ATM?

316  

Updated by Anna 2 weeks 3 days ago

What are the conditions to open a Nickel account?

245  

Updated by Adam 2 months 3 weeks ago

Where can I check my Nickel account balance?

54  

Updated by Anna 2 months 3 weeks ago