• access code
  • password
  • secret code
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Belgium
Article updated by Anna 2 months ago - 1 min read

I've lost the password to access my Customer area. How do I find it?

Go to your web Customer Area or your Nickel Application 

  1. Enter your 10-digit login (located on the back of your Nickel card) then validate
  2. Click on "Password forgotten"
  3. Enter your telephone number (the one you gave us) and your ID number
  4. Click on "Reset password "
  5. Create your new password
  6. Confirm this new code
  7. Validate by entering the code received by text message

To secure your password:  

  • Don't write it down anywhere 
  • Don't use a code that is too simple, such as your date of birth 
  • Change it regularly: to do so, go to your Nickel Customer area or Application in the "PROFILE" tab

You cannot find the answer to your question?
Contact our client service