Article updated by Anna
7 months 3 weeks ago
- 1 min read
I've lost the password to access my Customer area. How do I find it?
Go to your web Customer Area or your Nickel Application
- Enter your 10-digit login (located on the back of your Nickel card) then validate
- Click on "Password forgotten"
- Enter your telephone number (the one you gave us) and your ID number
- Click on "Reset password "
- Create your new password
- Confirm this new code
- Validate by entering the code received by text message
To secure your password:
- Don't write it down anywhere
- Don't use a code that is too simple, such as your date of birth
- Change it regularly: to do so, go to your Nickel Customer area or Application in the "PROFILE" tab