• access code
  • PIN code
Belgium
Article updated by Anna 4 weeks ago - 1 min read

I have forgotten my Nickel card PIN: where can I find it?

There are several ways to get your PIN card code back:

  • From your Nickel Application: go to the "CARD" section, click on " My PIN code: show my card code", then "Allow view": your PIN code is displayed directly on your smartphone.
     
  • In your web Customer Area: go to "CARD" then click on "Receive code by SMS".
     
  • Via our contact form : 
    Click here and then select the following options : 
    Your request is about "My Nickel card / My card transactions". 
    Type of my request: "Retrieve or resend my secret card code".
     
  • By calling our Customer Service on 02 891 29 80: one of our advisers will be able to send you your PIN code by SMS.
     

How much does it cost to resend my secret code? 

Each request costs €0.5, directly debited from your Nickel account. This covers the costs charged by our partner for sending the PIN code.

If you have less than €0.5 in your account, you will not be able to receive the code.

You can request the code every 48 hours and no more than twice a month.
 

The secret code of your Nickel card is sent free of charge and automatically by SMS to the mobile phone number associated with the account when you opened it.

You cannot find the answer to your question?
Contact our client service