Article updated by Marion 8 months 3 weeks ago - 2 min read

What should I do if my card doesn't work?

Your card may not work in the following cases:

Situations	Solutions
Your card was not activated by the Point of Sale when you opened your account (and has therefore never worked).	Activate your card
Your card has expired	Order a new card
You have reached your account limits	Change your limits
Your balance is less than the amount of your payment or withdrawal	Fund your account
You have temporarily blocked your card from the web Customer Area or Application.	Unblock your card

If none of the above applies to you, please contact our Customer Service department on 01 76 49 00 00.

What should I do if my card is magnetized?

If your card is demagnetized, you can request a replacement.

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