Article updated by Marion
8 months 3 weeks ago
- 2 min read
Why was my payment refused?
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Your payment may be refused in the following cases:
| Situation | Solution |
| Your card was not activated by the Point of Sale when you opened your account (and has therefore never worked). | Activate my card |
| Your card has expired | Order a new card |
| You have reached your account limits | Change your card limits |
| Your balance is less than the amount of your payment or withdrawal (or the deposit sometimes required by hotels/car rental companies) | Fund your account |
| You have blocked internet payments in your web Customer Area | Unblock online payments |
| You have locked your card on your web Customer Area or Application | Unblock your card |
If your payment is refused before entering the PIN code (the card's secret code), this means that you have previously entered 3 wrong codes. You must then replace your card.
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