Article updated by Peter
9 months 1 week ago
- 4 min read
My card is about to expire: how do I replace it?
Replacing your card is free and we guarantee it will be sent before your current card expires.
We support you every step of the way:
- 2 months before: we will contact you, by email and in your Nickel Customer Area, to initiate the renewal of your card.
From your Customer Area, you can then:
- Confirm or modify your address to which we will send the new card by going to the “Profile” tab
- Confirm or modify your offer: Nickel, My Nickel, Chrome, Metal. To discover their advantages, click here!
- 45 days before: we confirm your order
- At least 15 days before: you receive your new card directly at home!
- Upon receipt: you can activate your card from your Customer Area
All is left to do is enjoy your Nickel services! 😉
You have not received your new card yet?
- Check your contact details from the “Profile” tab of your Customer Area and update them if necessary
- Contact our customer service: they can help you obtain your new card
You are in a hurry and need a new card immediately?
- Cancel your card directly from your web Customer Area or Application
- A replacement code will be sent to you
- Go to a Nickel tobacconist or Point of Sale to replace your Nickel card. You will need to show the replacement code.
This solution only applies to classic Nickel cards and costs €12.50.