How to block one or more direct debits?

You have the possibility to:

• Block an organization: all direct debits from this organization will be refused.
• Block a mandate concerning one or more direct debits: only the operations concerned will be rejected.

Before suspending a creditor, it is essential to contact the organization directly to definitively cancel your contract or subscription. Blocking a direct debit does not terminate your contractual obligations towards the creditor and may incur fees.

How to block an organization that debits my account?

1. Log in to your Nickel application or web customer area.
2. In "Transactions," click on "Manage my direct debits."
3. Click on the three dots next to the name of the creditor you wish to block.
4. Click on "Suspend this creditor."

The creditor is now suspended, and future direct debit attempts will be automatically refused.

You can reactivate it at any time if you wish to authorize its direct debits again.

Do you want to define a list of organizations authorized to debit you? You can contact our customer service. Our advisors will assist you in establishing and managing a list of creditors specifically authorized to debit your account.

How to block a direct debit arriving on my account?

1. Go to your mobile application or web customer area.
2. In "Transactions," click on "Manage my direct debits."
3. You can then select the operation concerned and choose to "temporarily suspend" or "definitively block."

To request a refund for a direct debit already processed: If a direct debit has already been debited from your account and you wish to obtain a refund, you have a period of 8 weeks from the direct debit date to make this request.

1. In your mobile application or web customer area.
2. In "Transactions," click on "Manage my direct debits."
3. Click on "Contest this direct debit."

Please note: This action will be definitive after confirmation of your choice.

What if the organization still tries to debit my account?

If the organization you have blocked continues to attempt to debit your account, these attempts will appear in your "upcoming direct debits," and you will still receive alert SMS messages.

Rest assured, this direct debit will indeed be refused on the due date.