Nickel | FAQ

Helping you step by step!

Discover Nickel
13 articles

Getting started with Nickel
57 articles

An emergency, a problem?
18 articles

My card
27 articles

Offers
3 articles

Security & Privacy
4 articles

Map of Belgium showing Nickel/bpost points

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A Powerful Partnership: Nickel and bpost

Frequently asked questions

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How can I open a Nickel account?

How much does Nickel cost?

Can I have multiple Nickel cards?

Can I have several Nickel accounts?

Where can I find a Nickel Point of sale?

How does the annual subscription fee work?

How long does it take to activate my account and my card?

Opening a Nickel account when you are banned from banking

How can I order a My Nickel, Nickel Premium or Nickel Metal card?

How do I activate my My Nickel, Nickel Chrome or Nickel Metal card?

What are the payment and funding limits for my Nickel account?

How can I withdraw cash?

How can I find my Nickel ID?

How to deposit cash?

How do I create my Customer Area?

How can I obtain my account statements?

How to obtain a transfer certificate?

How do I fund my Nickel account?

Standard or instant transfer: how to do it and how much does it cost?

How do I check my account balance?

How long does a transfer take?

How do I fund my Nickel account by bank card?

How do I manage my direct debits?

How to add or remove a beneficiary?

How do I receive a transfer on my Nickel account?

Where can I find my IBAN?

How to set up a direct debit?

How do I view my latest transactions?

Can I make an international transfer with RIA via Nickel?

How can I close my Nickel account?