Article updated by Marion
6 months 4 weeks ago
- 2 min read
Your account has been debited but the cash dispenser hasn't given you your bills: what can you do?
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You have made one or more card withdrawals and the amount has been debited from your account. However, the ATM has not delivered the money you requested.
- Contact the bank that owns the cash dispenser (ATM) via the telephone number indicated on the ATM.
- Once the withdrawal has been confirmed (disappearance of the "in process" clock icon in your list of transactions), you can send us a complaint online :
- Fill in this document : Withdrawal dispute file
- Send us this document via our contact form
If your transaction is being processed, please wait before sending your request. We only process confirmed operations.
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