• cash dispenser
  • ATM
An emergency, a problem?
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Article updated by Marion 9 months 1 week ago - 2 min read

Your account has been debited but the cash dispenser hasn't given you your bills: what can you do?

You have made one or more card withdrawals and the amount has been debited from your account. However, the ATM has not delivered the money you requested.

  1. Contact the bank that owns the cash dispenser (ATM) via the telephone number indicated on the ATM.
  2. Once the withdrawal has been confirmed (disappearance of the "in process" clock icon in your list of transactions), you can send us a complaint online : 
    - Fill in this document : Withdrawal dispute file 
    - Send us this document via our contact form
     

If your transaction is being processed, please wait before sending your request. We only process confirmed operations.

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