An emergency, a problem? | FAQ

With my card

9 articles
With my account

14 articles

With my card

Why was my payment refused?

123.8K

Updated by Amanda 2 months 3 weeks ago

Can I cancel a wire transfer?

70.4K

Updated by Amanda 2 months 3 weeks ago

My card is about to expire: how do I replace it?

72.6K

Updated by Philippe 2 months 3 weeks ago

Why can I no longer withdraw cash with my card?

90.7K

Updated by Amanda 2 months 3 weeks ago

I have forgotten my Nickel card PIN: where can I find it?

166.8K

Updated by Amanda 4 months ago

What should I do if my card doesn't work?

62.2K

Updated by Amanda 2 years 7 months ago

How do I track my card order?

24K

Updated by Amanda 2 years 7 months ago

How do I block my card in case of fraud or loss?

777K

Updated by Amanda 4 months 3 weeks ago

Lost or stolen card: what to do?

62.6K

Updated by Amanda 1 month 3 weeks ago

With my account

With my account

How to access my Nickel web Customer Area or Application?

1.5M

Updated by Philippe 3 months 1 week ago

Why can I no longer withdraw cash with my card?

90.7K

Updated by Amanda 2 months 3 weeks ago

Why was my cash deposit refused?

34.6K

Updated by Amanda 1 year 2 months ago

What do sequestration or seizure, mean on my account?

120.7K

Updated by Amanda 3 months 1 week ago

What are the charges if a direct debit is rejected?

50.6K

Updated by Amanda 2 years 11 months ago

Blocked account: why and what to do?

788.1K

Updated by Amanda 1 month 3 weeks ago

My RIB has been rejected: why?

14K

Updated by Amanda 1 month 3 weeks ago

What should I do if my account is debited twice?

59.6K

Updated by Amanda 1 month 3 weeks ago

When can the amount charged temporarily exceed the real amount?

7.2K

Updated by Amanda 1 month 3 weeks ago

How to delete a permanent transfer?

19K

Updated by Amanda 1 month 3 weeks ago

How to cancel a permanent transfer?

20.3K

Updated by Amanda 1 month 3 weeks ago

How to block one or more direct debits?

185.4K

Updated by Amanda 2 months 3 weeks ago

What happens if I don't use my Nickel account?

14.9K

Updated by Amanda 1 month 3 weeks ago

I am not satisfied and would like to make a complaint

159.6K

Updated by Amanda 2 months 3 weeks ago