An emergency, a problem? | FAQ

With my card

5 articles
With my account

8 articles

With my card

Can I cancel a wire transfer?

70.4K

Updated by Anna 2 months 3 weeks ago

Why can I no longer withdraw cash with my card?

90.7K

Updated by Anna 2 months 3 weeks ago

I have forgotten my Nickel card PIN: where can I find it?

166.8K

Updated by Anna 1 year 8 months ago

How do I block my card in case of fraud or loss?

777K

Updated by Anna 4 months 4 weeks ago

Lost or stolen card: what to do?

62.6K

Updated by Anna 1 month 3 weeks ago

With my account

With my account

How to access my Nickel online Customer Area or Application?

1.5M

Updated by Matt 3 months 1 week ago

Why can I no longer withdraw cash with my card?

90.7K

Updated by Anna 2 months 3 weeks ago

What are the costs for rejected direct debits?

50.6K

Updated by Anna 2 years 2 months ago

When can the amount charged temporarily exceed the real amount?

7.2K

Updated by Anna 1 month 3 weeks ago

How to delete a permanent transfer?

19K

Updated by Anna 1 month 3 weeks ago

How to cancel a permanent transfer?

20.3K

Updated by Anna 1 month 3 weeks ago

How to block one or more direct debits?

185.4K

Updated by Anna 2 months 3 weeks ago

I am not satisfied and would like to make a complaint

159.6K

Updated by Anna 2 months 3 weeks ago