Getting started with Nickel | FAQ

First log in

1 article
Getting started with my account

23 articles
Getting started with my card

7 articles
Change my information

8 articles

First log in

How can I find my Nickel ID?

749.1K

Updated by Matt 1 month 3 weeks ago

Getting started with my account

Getting started with my account

How do I fund my Nickel account?

341.6K

Updated by Anna 1 year 8 months ago

I have forgotten my Nickel card PIN: where can I find it?

166.8K

Updated by Anna 1 year 8 months ago

How to set up a direct debit?

27.1K

Updated by Anna 2 months 3 weeks ago

How to deposit cash?

131.7K

Updated by Anna 1 year 8 months ago

Where can I find a Nickel Point of sale?

111.1K

Updated by Matt 1 month 3 weeks ago

How can I obtain my account statements?

90K

Updated by Anna 1 month 3 weeks ago

How do I check my account balance?

247.9K

Updated by Anna 1 month 3 weeks ago

How to add or remove a beneficiary?

66.2K

Updated by Anna 1 month 3 weeks ago

How do I view my latest transactions?

32.5K

Updated by Anna 1 month 3 weeks ago

How do you make a permanent transfer?

23.8K

Updated by Anna 1 month 3 weeks ago

How to delete a permanent transfer?

19K

Updated by Anna 1 month 3 weeks ago

How to cancel a permanent transfer?

20.3K

Updated by Anna 1 month 3 weeks ago

How to access the list of permanent transfers?

8K

Updated by Anna 1 month 3 weeks ago

How to obtain a transfer certificate?

43.7K

Updated by Anna 1 month 3 weeks ago

How to pay with Google Pay?

22.4K

Updated by Anna 2 years 2 months ago

How to add your card to Google Wallet?

32.9K

Updated by Anna 1 month 2 weeks ago

How do I remove my card from Google Wallet?

10K

Updated by Anna 2 years 2 months ago

How to pay with Click to Pay?

13.3K

Updated by Anna 9 months 2 weeks ago

How to register my Nickel card with Click to Pay?

9.5K

Updated by Anna 9 months 1 week ago

How to remove my Nickel card from Click to Pay?

3.4K

Updated by Matt 9 months 2 weeks ago

How long does a transfer take?

332.5K

Updated by Anna 1 month 3 weeks ago

How do I fund my Nickel account by bank card?

107.5K

Updated by Anna 2 years 2 months ago

How do I manage my direct debits?

64K

Updated by Anna 2 months 3 weeks ago

Getting started with my card

Getting started with my card

How long does it take to activate my account and my card?

87K

Updated by Matt 2 years 4 months ago

Can I make online purchases with my card?

36.6K

Updated by Anna 1 month 3 weeks ago

Can I rent a vehicle or book a hotel room with my card?

32.9K

Updated by Anna 1 month 3 weeks ago

How can I temporarily block my card?

65.4K

Updated by Anna 1 month 3 weeks ago

How to add my Nickel card on Apple Pay?

59.8K

Updated by Matt 1 month 2 weeks ago

How to pay with Apple Pay?

26.9K

Updated by Matt 11 months 1 week ago

How to remove my Nickel card from Apple Pay?

8.1K

Updated by Matt 2 years 11 months ago

Change my information

Change my information

How do I change my phone number?

1.4M

Updated by Anna 2 months 3 weeks ago

How can I change my postal address?

44.5K

Updated by Anna 2 months 3 weeks ago

How can I update my identity document?

1.8M

Updated by Anna 2 years 2 months ago

How do I change my email address?

423.8K

Updated by Anna 2 months 3 weeks ago

How do I change or delete a nationality?

21.2K

Updated by Anna 1 year 10 months ago

How do I change my first or last name?

166.9K

Updated by Anna 3 months 2 weeks ago

I've lost the password to access my Customer area. How do I find it?

716K

Updated by Anna 4 months 1 week ago

How can I change my personal information (title, marital status, professional status, etc.)?

86.1K

Updated by Matt 1 month 3 weeks ago