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Belgium
Article updated by Adam 7 months ago - 3 min read

How can I contact Customer Service?

Our teams are at your disposal for any questions.

You can reach them : 

By phone: 

Our advisors are available Monday to Friday from 8:30am to 7pm

Call 02 891 29 80  and choose the option that corresponds to your request. You will be asked for your 10-digit identifier (on the back of your Nickel card) and your 6-digit access code. 

Via our contact form:

You can specify your request and attach any useful document for its processing. 

On our official social networks: 

Our pages all have an official blue certification badge. To avoid fraud, do not reply to messages from pages without this blue badge.

You can reach our advisors by private message. They answer all messages sent Monday to Friday from 8:30 am to 7 pm. Please be sure to indicate: your name, first name, date of birth and the subject of your request.

You cannot find the answer to your question?
Contact our client service