Article updated by Anna 7 months ago - 1 min read
I've lost my access code to my customer area: how do I find it?
Go to your web Customer Area or your Nickel Application
- Enter your 10-digit identifier (located on the back of your Nickel card) then validate
- Click on "Forgot access code"
- Enter your telephone number (the one you gave us) and your ID number
- Click on "Reset access code "
- Create your new access code
- Confirm this new code
- Validate by entering the code received by text message
To secure your access code:
- Don't write it down anywhere
- Don't use a code that is too simple, such as your date of birth
- Change it regularly: to do so, go to your Nickel Customer area or Application in the "PROFILE" tab.