How do I block my card in case of fraud or loss?
If you have lost your card or noticed a transaction on your account that you did not initiate, the first thing to do is to block your Nickel card.
Blocking it immediately prevents any fraudulent use. You will no longer be able to make transactions with this card, nor reactivate it.
However, your account remains open and your balance is still available. You still benefit from Nickel services to pay and be paid. Upcoming direct debits and fees will still be processed. If your card is registered in a digital wallet ( Apple Pay, Google Pay, etc.), you can continue to use it to make your payments.
How to report your Nickel card as lost or stolen?
- Log in to your Nickel application or web customer area.
- Go to "CARD".
- Click on "Report card as lost".
- Choose the reason for reporting it: lost card, stolen, or fraudulent use.
- Confirm the report.
If you do not have access to your Nickel application or web customer area:
- Call the Lost Card Centre at 02 891 29 89 (open 7 days a week, 24 hours a day) or from abroad at +02 891 29 89
- Enter your phone number.
- Confirm your card's cancellation.
You can also contact our customer service at 02 891 29 80 to report your card as lost or stolen.
What to do after reporting your Nickel card as lost or stolen?
Once your card has been blocked, you can directly replace it with a new one. To find out how, please refer to this article.
Please note, you will have a new ID: it will be indicated on the back of your new card. Remember this when you log back into your Nickel application.