Why can I no longer withdraw cash with my card?

You could not withdraw cash from the ATM? This cash withdrawal may have been declined if:

• You have reached your cash withdrawal limit:

There are limits that you can modify directly from your web Customer Area or Nickel App:

- Nickel Standard and My Nickel: from €300 to €1,000 / week
- Nickel Premium: from €500 to €1,000 / week
- Nickel Metal: from €700 to €1,000 / week

• Your balance is insufficient:

To be able to withdraw cash from an ATM, your balance must be greater than or equal to the amount of your withdrawal (+ €1.50 withdrawal fee).

• You have entered 3 incorrect PIN codes and your card is blocked:

After entering 3 wrong PINs, your card is blocked and you must replace it.