How can I contest a transaction?

If you think a third party is using your account without your consent :

1. Cancel your Nickel card immediately. Here's how to block your Nickel card.
    
2. Send us your transaction dispute request:   

• Online: 
  - Fill in this document 
  - Send us this document using our contact form
   

• by post : 
  - Download the paper version 
  - Send us this completed document by post to the following address 

  FPE - Nickel
  Rue Royale 144-146
  1000 Bruxelles

If you wish to dispute a purchase, you can send us any information or elements in your possession concerning the fraud.