Customer service hours:
Contact customer service by phone
Call the 02 891 29 80 and select choice 2,
Identify yourself on the voice mailbox with your 10-digit identifier (on the back of your card) and your 6-digit access code or by using the number of your ID used to open your account and your mobile phone number.
Contact Nickel customer service via the contact form:
Send your requests and documents as attachments via our contact form
Preferably use your Google Chrome browser.
Join Nickel customer service on Facebook and Twitter only:
The only two official pages used by Nickel on social media have an official blue certification badge
You can contact our advisors in private message, by indicating your name, first name and your date of birth, and by specifying the object of your request.
We answer as we go along to all the messages sent.
I need to stop my card outside of customer service hours, how do I do this?
You have three options for opposing your card
A general question about your account? Check out articles from the Nickel help center