How do I stop payment on my card in case of fraud?

My account has been hacked, what can I do?

 

If you did not initiate a transaction on your account, it may mean that your Nickel card has been used fraudulently.

 

You must then immediately proceed tostop your Nickel card.
How do I stop using my Nickel card?
  • Oppose your card from your customer area Nickel or on the mobile app then click on "Oppose" at the top right
  • Call Nickel's customer service at 02 891 29 80 and use choice 1 then choice 1 again.
     
    You will immediately receive your replacement code by SMS
  • Call the Opposition Centre on 02 891 29 89 (Call Centre open 24/7) or from abroad on +322 891 29 89.

Discover in pictures how to oppose your card directly:
  • from your Nickel application:

 

  • From your Nickel Customer Centre :
How to contest the fraudulent transaction?

 

To contest a transaction you must send us these 2 documents:

 

  • A copy of your complaint
  • The dispute mail using this frame.
  • You can also download and send us the paper version here

 

Via our contact form or by postal mail: Financière des Paiements Électroniques - Koningsstraat 144-146, 1000 Brussels.
How do I replace my Nickel card after I've cancelled it?

 

You can then make the replacement of your card directly online or at a Nickel terminal.

 

💡 For added security, NNickel offers you the ability to temporarily lock/unlock your card from and then your Nickel customer area.

 

This feature is free and unlimited.
                                     

 

For all the latest Nickel news, join us On Social Media!