My account has been hacked, what can I do?
If you did not initiate a transaction on your account, it may mean that your Nickel card has been used fraudulently.
You must then immediately proceed tostop your Nickel card.
How do I stop using my Nickel card?
Oppose your card from your customer area Nickel or on the mobile app then click on "Oppose" at the top right
Call Nickel's customer service at 02 891 29 80 and use choice 1 then choice 1 again.You will immediately receive your replacement code by SMS
Call the Opposition Centre on 02 891 29 89 (Call Centre open 24/7) or from abroad on +322 891 29 89.
Discover in pictures how to oppose your card directly:
from your Nickel application:
From your Nickel Customer Centre :
How to contest the fraudulent transaction?
To contest a transaction you must send us these 2 documents:
A copy of your complaint
The dispute mail using this frame.
You can also download and send us the paper version here
Via our contact form or by postal mail: Financière des Paiements Électroniques - Koningsstraat 144-146, 1000 Brussels.
How do I replace my Nickel card after I've cancelled it?
You can then make the replacement of your card directly online or at a Nickel terminal.
💡 For added security, NNickel offers you the ability to temporarily lock/unlock your card from and then your Nickel customer area.
This feature is free and unlimited.
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