What should I do if I can't access my customer area?

This is your first login:


You have lost or forgotten your login.

  • This is the 10 digits on the back of your card.
  • You can also the receive by email by sms the keyword ID to 0460 21 39 26.


If you have lost your access code

You encounter technical problems on your computer

  • It is best to connect from a computer using a recent browser.
  • The most used are : Google Chrome, Mozilla Firefox.

Here are the links to the latest updates of these software:

  • Download Google Chrome
  • Download Mozilla Firefox
  • Download Internet Explorer

You encounter technical problems from the mobile application:

  • Try closing the application completely and restarting it. Try uninstalling the app and then reinstalling it from the Play Store or the App Store.
  • If it still doesn't work, please report the bug: app@compte-nickel.fr
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