Nickel | FAQ

Helping you step by step!

Discover Nickel
16 articles

Getting started with Nickel
61 articles

An emergency, a problem?
29 articles

My card
28 articles

Check
4 articles

Offers
3 articles

Security & Privacy
7 articles

My Nickel, palette de couleurs

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My Nickel : Find the card that suits you!

Frequently asked questions

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How do I create my Customer Area?

How can I update my identity document?

How do I change my phone number?

How to access my Nickel web Customer Area or Application?

How can I contact Customer Service?

How can I receive information on my account by SMS?

Blocked account: why and what to do?

How do I block my card in case of fraud or loss?

How can I find my Nickel ID?

I've forgotten my password to my Customer Area: how do I find it?

How can I contest a transaction?

What are the payment and funding limits for my Nickel account?

How long does a transfer take?

How do I fund my Nickel account?

How can I close my Nickel account?

How do I apply to reopen a Nickel account?

How do I replace my Nickel card?

How do I change my email address?

How do you spot and report fraud?

How to download the Nickel Application?

How do I check my account balance?

How do I cash a cheque?

How can I change the limits on my card?

How can I block an organization from debiting my account?

Standard or instant transfer: how to do it and how much does it cost?

CAF, RSA and Pôle Emploi payment dates in 2025

How can I withdraw cash?

What are the conditions for opening a Nickel account?

I haven't received my transfer. What should I do?

I have forgotten my Nickel card PIN: where can I find it?