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Getting started with Nickel
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Belgium
Article updated by Anna 4 months ago - 3 min read

How do I access my Customer Area?

To create or access your Customer Area, go to: 

Once on the website or the Application :

  • Enter your 10-digit ID (located on the back of your Nickel card)
  • Enter your 6-digit access code. 
     

You haven't created your Customer Area yet?  

Depuis le web : 

  • Cliquez sur “Créer mon Espace client”
  • Saisissez votre identifiant à 10 chiffres (situé au dos de votre carte Nickel) ainsi que votre nom de famille indiqué à l'ouverture du compte
  • Créez votre code d’accès à 6 chiffres
  • Entrez le code reçu par SMS 

Depuis l’Application Nickel :

  • Saisissez votre identifiant à 10 chiffres (situé au dos de votre carte Nickel) ainsi que votre nom de famille indiqué à l'ouverture du compte
  • Créez votre code d’accès à 6 chiffres
  • Entrez le code reçu par SMS 

From the web :

  • Click on "Create my Client Area "
  • Enter your 10-digit ID (located on the back of your Nickel card) as well as your last name as indicated when you opened the account
  • Create your 6-digit access code
  • Enter the code received by SMS

From the Nickel Application:

  • Enter your 10-digit ID (located on the back of your Nickel card) and your last name as indicated when you opened the account
  • Create your 6-digit access code
  • Enter the code received by SMS 

Do you want to access the Customer Area of a minor for whom you are the legal representative?  

If you are also a Nickel customer:

  • Log in to your Nickel web or application customer area
  • Go to the "More" tab, then to "Access linked accounts"
  • Select the minor's profile

If you are not a Nickel customer:

  • Log in to the Customer Area
  • Put in your login: it was sent to you by email when you opened the Nickel youth account
  • Put in your access code: the one you chose when you first logged in

You cannot find the answer to your question?
Contact our client service